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A multiple use feline weight management aid for homes with a dog or multiple cats


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What does Neko Feeder Do?
Our Products
NekoFeeder Regular
NekoFeeder Lite
AutoPet Feeder Products
AutoPet Feeder
AutoPet Oasis Waterer
Information
Frequently Asked Questions
Warranty Info / Support
Purchase from us via web
Neko's Store
Downloads
NekoFeeder Flyer
Auto Feeder and Oasis Flyer
NekoFeeder Manual
Website Links
www.catproductreview.com

Contact Us
Phone: (802)264-6055
FWD: 267084
Nekofeeder@yahoo.com


Frequently Asked Questions


AutoPet feeder / Oasis Faqs ]

NekoFeeder FAQs

Which size carrier do I buy?

NekoFeeder Doors Require: Pet-Mate Medium Size Deluxe Vari Kennel.
Size: #21802
- 27.3"L X 21.8"W X 20" H

The measurements can be found on the flat space just above the door on the regular model. These models are sold in most Pet Stores.

Due to the large cost of shipping the pet carrier, we actually suggest purchasing the pet carrier from a local pet store and purchasing the NekoFeeder add-on door from us. This will save you a lot for shipping!

How Does NekoFeeder Work?

The system works by unlocking the door on the front of the space via a tag on the cat's collar. He or she can then open the door by pushing on it and entering the isolated space to eat. More than one cat may have access to one NekoFeeder.

How Long Does It Take To Train My Cat?

Your cat’s personality will determine how long he or she will take to get used to the NekoFeeder. However, even skittish cats should be using it normally within 2 weeks or so.

The best way is to start in small steps: First leave the door open for a few days, then close the main door but leave the cat door open for a few more days, and finally close the cat door and gently encourage him or her to go in. Voila!

What is the clicking sound I am always hearing when my cat is near the Nekofeeder

The sound is the actuator inside the Cat Door locking and unlocking the door. When your cat or dog is near the door, the signal from the key on your pets collar is instructing the door to unlock. This is normal!

Why does my cat need to be closer and closer to the Nekofeeder for it to unlock?

The batteries in the collar key are probably in need of replacing. The collar key and Pet Door batteries last aprox. 10 - 12 months. The collar Key uses a standard button cell battery available at camera stores or your local Radio Shack.

How can I print out flyers?

Start by downloading the brochure here, print out page 1, flip over the paper and print out page 2. Next, fold in to thirds. That's it!

Warranty Questions.

I just bought my Nekofeeder but have a problem, who do I call?

Each NekoFeeder component has it's own warranty and the company can be contacted Directly:

If you have a problem with: Contact Phone # Notes Warranty Starts at
Electronic / Non-electronic PET Door and Collar Key

OR

The collar key is not unlocking the door when my cat is near it.

Pet Safe Inc
 

http://www.petsafe.net/
customer_service/csform.htm

 

1-800-732-3677

They will help you troubleshoot problems related to the working of the Electronic or Non-Electronic Pet Door

Time of Purchase for 1 year

Pet Carrier
(Regular and Deluxe)
PetMate
P.O Box 1246
Arlington, Texas 76004-1246

1-877-738-6283

Consumer Services

Replacement Parts

Time of Purchase for 5 years

NekoFeeder Plastic Door, Hinges, Latches NekoFeeder
N/A Yet

NekoFeeder@yahoo.com

1-802-264-6055

Consumer Services

Replacement Parts

Time of Purchase for 90 days

AutoPet Feeder / Oasis Warranty/Return Questions .

I just bought my AutoPet Feeder Or Oasis but have a problem, who do I call?

For Technical Problems, Returns or Exchanges call AutoPet at 1-888-374-6797. They will help you resolve any issues you have with the Auto Feeder and Waterer systems.


Contact us

Phone: (802)264-6055
Fax: (314)228-8622
Email:
nekofeeder@yahoo.com


Ordering Information

General Information About Ordering

Payment Methods: Cash or Check when picked up or delivered. More options coming soon.
Return Policy: Due to health reasons, we do not accept returns on NekoFeeder products (Door Systems and Carriers). However, warranty information is available below.
Warranties: We will replace NekoFeeder specific (Plastic door and mounting hardware) defective materials in the first 90 days of purchase; The electronic (and non-electronic) door and/or carrier has it's own warranty right from time of purchase for which the company can be contacted directly.
Canceling an Order: Once an order is placed, it can be cancelled only if it has not shipped yet.
International Orders: We do not offer international shipping. We will look in to offering this sometime in the future!

For Warranty Information see the FAQs page



  NekoFeeder's policy has traditionally been to not advertise on our site unless it is for a good cause. In this case, We have been giving to the North Shore Animal league for years. They travel around the US and rescue animals regardless of the situation, even from other shelters. Please click if you would like to help helpless pets!  
  North Shore Animal League America  

All Information & Images Copyright 2007 NekoFeeder, LLC - Email: Nekofeeder@yahoo.com - Phone: (802)264-6055
Use of this site is subject to our terms of use policy found by clicking here
Registered U.S. Patent and Trademark Office 2007
NekoFeeder Patent Pending 2007